by butsam
Explorer

I am in Andorra and my Samsung s9 wont call out to local numbers.

I have tried using the country code 

+376

00376

And with the code just using the local number. Is doesn't connect at all. 

Any ideas I wondered if it was a setting on my phone as the quick call I made to ee before I lost signal showed my phone was set up to use.

 

3 REPLIES 3
by
EE Community Support Team

Re: I am in Andorra and my Samsung s9 wont call out to local numbers.

Good Morning @butsam

 

Welcome to the community :).

 

I hope you're having a lovely time in Andorra, have you just arrived?

 

Are you able to make any outbound call?

 

Is your handset set up for roaming? you can check this by following the steps below:

 

Log in to My EE > Menu > Manage device > Ensure both Calling Abroad and Roaming are active

 

Speak soon, Katie 🙂

by butsam
Explorer

Re: I am in Andorra and my Samsung s9 wont call out to local numbers.

Hello

Thank you for this, I have checked the account setup and it's all set up for call and data.

Any other ideas

Thank you
Sam



Sent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: I am in Andorra and my Samsung s9 wont call out to local numbers.

Thank you for checking @butsam

 

Can you confirm you are able to make outbound calls back to the UK?

 

Is this happening with one specific number?

 

Katie 🙂

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