07-02-2017 09:31 AM
I am in the USA and can't make calls. I called EE before leaving and was assured roaming had been setup, and I also have the World add on. Can anybody advise how to resolve this? Many thanks
07-02-2017 09:52 AM
Good morning @Dazzywazzy
Welcome to community 🙂
I hope you are having a good time away in the USA?
So before we get going, have a look at the charges and information for the UNITED STATES OF AMERICA if you get a chance.
Have you tried a manual network search on the phone?
Can you receive calls?
Are you a pay monthly personal or a pay as you go EE customer?
07-02-2017 09:59 AM
Hi Richard. I'm fully aware of the charges, which is why I selected the World add on. I have done a manual network search and regardless of which network I select the result is the same. I have a signal indication with the r above it. I am a pay monthly customer, and I'm not sure if I can receive calls as I can't get anybody to call me.
07-02-2017 10:07 AM
I wasn't aware that you would have known that information already, I just wanted to be pro-active and offer support if needed.
I have now sent you a Private Message which contains a link to speak to our service team.
They should be able to help get this resolved for you.
If you get time, please pop back and let me know if it helps.