by Marie-louise24
Visitor

I am currently in Spain and I cannot make calls or send messages. Please help

Every time I try to make a call it says "this option is not available, please contact customer service" but I can't even phone 150 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: I am currently in Spain and I cannot make calls or send messages. Please hel

Hi @Marie-louise24

 

Thank you for coming to see us in the EE community all the way from sunny Spain 

 

Apart from the phone problem you are having, I hope you are having a nice vacation and the Sangria is flowing.

 

When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.

 

In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.

 

I know on this occasion, you were aware that you needed to do this.  I know it's not working at the moment for you.

 

However, we can help.

 

Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.

 

If none of the advice in the support article works, you may have an international bar present.  

 

This will need account access at this point.

 

If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.

 

If you can't access this, then please call customer services from an alternative landline or mobile.

 

Please let me know how you get on.

 

Cheers

 

Richard

 

Smiley Happy

1 REPLY 1
by
EE Community Support Team
Solution

Re: I am currently in Spain and I cannot make calls or send messages. Please hel

Hi @Marie-louise24

 

Thank you for coming to see us in the EE community all the way from sunny Spain 

 

Apart from the phone problem you are having, I hope you are having a nice vacation and the Sangria is flowing.

 

When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.

 

In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.

 

I know on this occasion, you were aware that you needed to do this.  I know it's not working at the moment for you.

 

However, we can help.

 

Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.

 

If none of the advice in the support article works, you may have an international bar present.  

 

This will need account access at this point.

 

If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.

 

If you can't access this, then please call customer services from an alternative landline or mobile.

 

Please let me know how you get on.

 

Cheers

 

Richard

 

Smiley Happy

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