by Bluereacto1 Investigator
Investigator

I am currently in France and cannot make calls

Hi please can someone help?

i am currently in France and cannot make any calls from my iPhone 6. Data roaming is setup and I have received a call from the UK so cannot understand why I cannot dial out? Anybody that can help would be really appreciated

6 REPLIES 6
by Grand Master
Grand Master

Re: I am currently in France and cannot make calls

@Bluereacto1: Did you activate roaming on your MyEE a/c before you left (not just data roaming on your phone)? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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by Bluereacto1 Investigator
Investigator

Re: I am currently in France and cannot make calls

Yes this was activated before I left and I rang up ee as well before I left who confirmed everything was setup 

by
EE Community Support Team

Re: I am currently in France and cannot make calls

Good Morning @Bluereacto1

 

Thanks for coming to the community.

 

Are you with us on an EE personal contract?

 

I will see what we can do to help 🙂

by Bluereacto1 Investigator
Investigator

Re: I am currently in France and cannot make calls

Hi yes I am on a personal ee contract 

by Bluereacto1 Investigator
Investigator

Re: I am currently in France and cannot make calls

Yes I am on a personal contract with EE 

by
EE Community Support Team

Re: I am currently in France and cannot make calls

Hi @Bluereacto1

 

In this case I have sent you a private message on here with a link to our chat team.

 

They can help you get this looked into.

 

Thanks 🙂

 

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