by LynG Investigator
Investigator

I am currently in Crete, Greece and I cannot make or receive calls!

I am currently in Crete, Greece and cannot make or receive calls! This has never happened before on previous holidays and I have checked all my settings. I am automatically connected to WIND but I have also tried connecting manually to other networks. I can't contact EE because I can't make calls! My husband's phone is on the same account and he too has the same issue. 

I don't know if there is any connection but I can't access my EE app either!

Any ideas? 

 

1 SOLUTION

Accepted Solutions
by LynG Investigator
Investigator
Solution

Re: I am currently in Crete, Greece and I cannot make or receive calls!

I used the online chat facility on my account and managed to get the issue sorted. Thanks for your response 👍

3 REPLIES 3
by Grand Master
Grand Master

Re: I am currently in Crete, Greece and I cannot make or receive calls!

Hi @LynG 

 

Did you activate roaming before leaving the UK? If not then you need to log into your online account - Menu - Manage device, then activate roaming and international calls. Restart your device.

 

Roaming can take up to 24 hours to activate.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by LynG Investigator
Investigator

Re: I am currently in Crete, Greece and I cannot make or receive calls!

Yes all my settings were in place before traveling and I have never had this issue on previous visits 🤷‍♀️

by LynG Investigator
Investigator
Solution

Re: I am currently in Crete, Greece and I cannot make or receive calls!

I used the online chat facility on my account and managed to get the issue sorted. Thanks for your response 👍

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