07-07-2019 07:29 AM
I am currently in Crete, Greece and cannot make or receive calls! This has never happened before on previous holidays and I have checked all my settings. I am automatically connected to WIND but I have also tried connecting manually to other networks. I can't contact EE because I can't make calls! My husband's phone is on the same account and he too has the same issue.
I don't know if there is any connection but I can't access my EE app either!
Solved! See the answer below or view the solution in context.
07-07-2019 07:37 AM
Did you activate roaming before leaving the UK? If not then you need to log into your online account - Menu - Manage device, then activate roaming and international calls. Restart your device.
Roaming can take up to 24 hours to activate.
07-07-2019 08:22 AM
Yes all my settings were in place before traveling and I have never had this issue on previous visits 🤷♀️