by kal123 Investigator
Investigator

I am currently abroad and cannot makes ANY calls. I have purchased international

I bought an international roaming package before leaving UK and cannot make ANY calls as the phone is not working. I have managed to log into my account and see I have been charged excessivepounds for international calls i have NOT made. The account shows the full number of internationa roaming minutes unused.

I need to make URGENT important calls and am now STUCK with no way to communicate.

This is VERY frustrating. PLEASE can EE contact me and resolve this as a matter of URGENCY.

1 REPLY 1
by
EE Employee

Re: I am currently abroad and cannot makes ANY calls. I have purchased internati

Hi and welcome to the Community @kal123

 

So I can try and assist, please try and perform a manual network search and check if choosing a different provider helps.

 

If that does not work, please dial a number but put 0044 and drop the first 0.

 

If this does not work, do let me know if you are using an EE personal or business account?

 

Many thanks,

 

Lee​​​​​​​

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.