by Neil01
Explorer

I am currently abroad and can't use my phone to call out!

My phone was activated back in December to use abroad, however I am currently in Spain and I cannot call out! I cannot contact EE as I can't call out and there live chat isn't working! Help as this is urgent!!

3 REPLIES 3
by
EE Community Support Team

Re: I am currently abroad and can't use my phone to call out!

Hello there @Neil01.

 

Thanks for coming here for help with this.

 

Can you receive calls and texts at all?

 

Also do you get a message when you try and call out?

 

Hope to hear from you soon 🙂

by Neil01
Explorer

Re: I am currently abroad and can't use my phone to call out!

Hi, no I can't send or receive, I'm guessing it due to the international call barring which was actually removed when I was abroad in December

by
EE Community Support Team

Re: I am currently abroad and can't use my phone to call out!

Thanks @Neil01.

 

I have sent you a private message on here.

 

This has a link to the chat team who can look into this for you.

 

Have a great time 🙂

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