11-05-2018 03:04 PM
I don't understand it - I have never seen these calls come up on my phone and only found out about them when I recieved my bill! What is going on? Can I get a refund for these non-existent charges?
11-05-2018 04:29 PM
@krnwjdk You need to call customer services about this as this is a public forum that has no access to your account.
11-05-2018 04:39 PM
Hi @krnwjdk and welcome to the community.
Which country are you currently roaming in?
If your phone is out of signal or turned off your calls may transfer to voicemail and in some countries your are charged for receiving calls.
11-05-2018 04:53 PM - edited 11-05-2018 04:57 PM
They're voicemails when your phone was not available and the caller rang off quickly.
It is advised to turn off voicemail before travelling outside Europe, to avoid such unexpected charges.
by Kerry83 a week ago