24-07-2017 01:13 PM
@123-kaylona Did you enable roaming on your account before you left the UK ? This coukd of been done via calling customer services or by texting ROAMING to 150.
24-07-2017 02:05 PM - last edited on 26-07-2017 02:23 PM by James_B
Hi @123-kaylona and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?
Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?