12-07-2018 10:48 PM
I am abroad in Spain when I try and call it’s saying there is a restriction how Can I take this off thank you
12-07-2018 10:52 PM
Try to go on settings and then select network you will have to find the option to activate roaming,that should allow you to make calls
12-07-2018 10:57 PM
Thank you I have An iPhone but it doesn’t have a network button also I am on EE but my phone is saying orange at the top by the signal bars
12-07-2018 11:03 PM
@Cococruz: You won't see 'EE' on your phone's display. EE doesn't operate in Spain. Instead you will be connected to 1 of EE's roaming partners there; in this case Orange ES.
Can you receive calls & texts?
12-07-2018 11:10 PM
Ok great but no can’t send or receive text at all as it’s saying there is a restriction but I got a text form 150 to say my phone isn’t set up to use abroad and to call them but it doesn’t let me call 150
12-07-2018 11:53 PM
@Cococruz if you don't have roaming set up you will not be able to use your phone abroad.
You can turn roaming on in your account on the EE website
12-07-2018 11:54 PM
Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.
13-07-2018 07:39 AM