by Laws11
Visitor

I am abroad in France from the UK and my phone will not make calls

I have tried all of the usual suggested advice such as using 00 and turning off automatic network selection and restarting the device,

 

many thanks 

2 REPLIES 2
by Grand Master
Grand Master

Re: I am abroad in France from the UK and my phone will not make calls

Hi @Laws11

 

Are you a PAYG or an EE pay monthly customer?

 

Did you activate roaming on your account? Can you log into your online account and see if you can activate this service? 

 

If not then you will need to use another phone to contact CS or if a pay monthly customer you can use live chat. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Employee

Re: I am abroad in France from the UK and my phone will not make calls

Hi @Laws11

 

Welcome to the community, I hope you're having a great time in france. Smiley Happy

 

If you're already a pay monthly EE customers you can get in touch with live chat by 

logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip Smiley Happy

 

Lee

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