by mindzinmotion
New Member

I am abroad - in Barbados and my phone is not working.

I am in the Caribbean and my phone is not working.  I need to it urgently.

 

This has not happened before - traveled in November 2018 and all was well.

 

It says I am set up for roaming.

2 REPLIES 2
by Grand Master
Grand Master

Re: I am abroad - in Barbados and my phone is not working.

Hi @mindzinmotion 

 

Log into your online account and then menu - Manage device, make sure you have activated roaming and international calls.

Or

From the MyEE app current usage - controls, activate use phone abroad and make international and premium calls

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: I am abroad - in Barbados and my phone is not working.

Hi @mindzinmotion

 

Welcome to the community 🙂

 

If you can try the advice from @Northerner and see if this is activated on your account?

 

Could you also try connecting to a different network;

 

iPhone – Settings > Mobile Data > Network Selection > Turn off Automatic

 

Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Leanne 🙂

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