by Kristel85
New Member

I am abroad and unable to make phone calls or send text messages Please help me

I am abroad and my phone is not letting me send text messages or phone. Why is this? 

2 REPLIES 2
by Grand Master
Grand Master

Re: I am abroad and unable to make phone calls or send text messages Please help

@Kristel85 : If on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

 

Often just rebooting the phone is the simple remedy. Otherwise try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

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by
EE Community Support Team

Re: I am abroad and unable to make phone calls or send text messages Please help

Morning @Kristel85

 

Thanks for joining the community 🙂

 

Have you been able to activate calls and texts following @XRaySpeX advice?

 

Let us know if you need any more help using your phone abroad.

 

Have a lovely time.

 

Leanne 🙂

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