by Supersuzy Investigator
Investigator

I am abroad and can receive text and calls but cannot send text or call anyone

I am in Amsterdam I can receive calls and texts but cannot reply or make any calls or texts. Very frustrating as this happens every time I come abroad. What do I need to do to make calls or texts?

 

3 REPLIES 3
by Grand Master
Grand Master

Re: I am abroad and can receive text and calls but cannot send text or call anyo

Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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by Brilliant Contributor
Brilliant Contributor

Re: I am abroad and can receive text and calls but cannot send text or call anyo

Have you tried using 0044 instead of +44? Try one or the other to see if that works, as this may be solve your problem.

by
EE Community Support Team

Re: I am abroad and can receive text and calls but cannot send text or call anyo

Hi @Supersuzy,

 

Welcome back to the EE Community.

 

I'm sorry to hear you are having problems using your phone abroad.

 

What happens when you try to make a call? Do you hear a recorded message?

 

Thanks

 

James

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