by LyndaP61
Explorer

I am I. Italy and unable to make calls, I have two voicemails I may need to hear

Hi, I am in Italy and have 2 voicemail messages I am unable to listen to. I have to disable call barring it is saying (I think) . Unable to ring EE to ask. I have made calls via what’s app since being here and have tried enabling WiFi calling this morning but still not able to retrieve messages. Once I have retrieved them I would also like to turn off my voicemail. Are you able to help with both questions please? I have an iphone8 and EE monthly plan. Thank you in advance 

 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: I am I. Italy and unable to make calls, I have two voicemails I may need to

Good Morning @LyndaP61.

 

Thanks for coming to the community.

 

I hope you're having a great time in Italy.

 

Please log in to your My EE and follow these steps to activate roaming:

 

Menu > Manage device > Ensure both Roaming and Calling abroad are active.

 

Once you have done this, pop back to the community and let me know if this works.

 

Katie 🙂

3 REPLIES 3
by
EE Community Support Team
Solution

Re: I am I. Italy and unable to make calls, I have two voicemails I may need to

Good Morning @LyndaP61.

 

Thanks for coming to the community.

 

I hope you're having a great time in Italy.

 

Please log in to your My EE and follow these steps to activate roaming:

 

Menu > Manage device > Ensure both Roaming and Calling abroad are active.

 

Once you have done this, pop back to the community and let me know if this works.

 

Katie 🙂

by LyndaP61
Explorer

Re: I am I. Italy and unable to make calls, I have two voicemails I may need to

All done and sorted thank you Katie. 

by
EE Community Support Team

Re: I am I. Italy and unable to make calls, I have two voicemails I may need to

Glad you got this sorted @LyndaP61

 

Have an amazing time 🙂

 

Leanne.

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