by Geomel Investigator
Investigator

I a. In Tenerife. I am getting a ‘no service sign all the time. I wish to phone

I have an Apple phone and a plan that covers eu phoning. No service is coming up all time how do I access a service please. Usually it links me on arrival

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: I a. In Tenerife. I am getting a ‘no service sign all the time. I wish to ph


@Geomel wrote:
Roaming perminently on

On your phone? But is it on your a/c?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
8 REPLIES 8
by Geomel Investigator
Investigator

I a. In Tenerife. I am getting a ‘no service sign all the time. I wish to phone

  1. I have an Apple phone and a plan that covers eu phoning. No service is coming up all time how do I access a service please. Usually it links me on arrival
by Grand Master
Grand Master

Re: I a. In Tenerife. I am getting a ‘no service sign all the time. I wish to ph

@Geomel: Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: I a. In Tenerife. I am getting a ‘no service sign all the time. I wish to ph

Hi @Geomel,

 

Welcome to the EE Community.

 

Have you tried switching to a different network manually?

 

  1. Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes.
  2. Tap the carrier that you want.

Let me know if this helps.

 

James

by Geomel Investigator
Investigator

Re: I a. In Tenerife. I am getting a ‘no service sign all the time. I wish to ph

Roaming perminently on, as my package covers eu calls and roaming. Thanks for message.

Sent from my iPhone
by Grand Master
Grand Master
Solution

Re: I a. In Tenerife. I am getting a ‘no service sign all the time. I wish to ph


@Geomel wrote:
Roaming perminently on

On your phone? But is it on your a/c?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Geomel Investigator
Investigator

Re: I a. In Tenerife. I am getting a ‘no service sign all the time. I wish to ph


Hi James, followed your instructions and got my service back, thank you.

by
EE Employee

Re: I a. In Tenerife. I am getting a ‘no service sign all the time. I wish to ph

Hi @Geomel

 

I'm glad your sorted 🙂

 

Cheers

 

Lee

by Geomel Investigator
Investigator

Re: I a. In Tenerife. I am getting a ‘no service sign all the time. I wish to ph

Thanks Lee
Regards
Helen

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