by Robertino Investigator
Investigator

How to topup from abroad

Good morning,

 

I left UK for EU back in February this year and will be back April next year. I have EE PAYG. How do I top up? I bought a voucher online, but I cannot send SMS to number 150 or dial it. MyEE profile tells me "Your account has been closed". Any idea what to do ?! I can`t even check my balance.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: How to topup from abroad

Hi @Robertino

 

Please check your private message again.

 

Thanks, Katie 🙂

9 REPLIES 9
by
EE Community Support Team

Re: How to topup from abroad

Good Morning to you to @Robertino

 

When was the last time you made any chargeable activity? 

 

Can you receive incoming texts? 

 

Speak soon, Katie 🙂

by Robertino Investigator
Investigator

Re: How to topup from abroad

I made a phone call today. Yes I`m receiving texts often.

by
EE Community Support Team

Re: How to topup from abroad

Thanks for confirming this @Robertino

 

I have sent you a private message for some further information. 

 

Speak soon, Katie 🙂

by Robertino Investigator
Investigator

Re: How to topup from abroad

Hmm, nothing received:

 

0 of 0 messages unread

You have no private messages.
by Grand Master
Grand Master

Re: How to topup from abroad


@Robertino wrote:

Yes I`m receiving texts often.


Did you recieve 1 saying you had been out of the UK for more than 2 months in a 4 month period (EE’s Stable Links policy) & asking for an explanation? Failing to give a satisfactory explantion may have disabled your service.

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by Robertino Investigator
Investigator

Re: How to topup from abroad

Haven`t received anything like that.I have a service, my phone works. I just want to check balance and top up.

by
EE Community Support Team
Solution

Re: How to topup from abroad

Hi @Robertino

 

Please check your private message again.

 

Thanks, Katie 🙂

by Robertino Investigator
Investigator

Re: How to topup from abroad

Replied

by Robertino Investigator
Investigator

Re: How to topup from abroad

Just had a phone call from EE support, both problems solved! Thank you Katie.

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