by imom Investigator
Investigator

How to stop marketing messages from overseas

How can I stop the abundance of EE spam while overseas? The SMS method doesn't work here.

10 REPLIES 10
by Grand Master
Grand Master

Re: How to stop marketing messages from overseas

@imom   If the return code doesn’t work try calling customer services to request this

by
EE Community Support Team

Re: How to stop marketing messages from overseas

Hello there @imom

 

Thanks for posting on the community.

 

If you are with us on a pay monthly account, you can log into your My EE online and a chat option will show when an agent is available.

 

You can also call us on 150 and speak to our customer service team.

 

They will be able to help you with your account.

 

Thanks, Leanne.

by imom Investigator
Investigator

Re: How to stop marketing messages from overseas

Does calling 150 really work from a foreign network?

by
EE Community Support Team

Re: How to stop marketing messages from overseas

Hi @imom

 

You can call us on +44 7953 966 250, this will get you to our customer service team whilst roaming.

 

This call is free to make whilst roaming in the EU, to make this call outside of the EU, you’ll be charged the standard roaming rate for where you are.

 

Thanks, Leanne.

by imom Investigator
Investigator

Re: How to stop marketing messages from overseas

Thanks, I called that number but it gives only 2 options on the menu:

 

i) top up using a credit card

ii) top up using a voucher

 

There is no option to speak with a human (or de-activate marketing)

by
EE Community Support Team

Re: How to stop marketing messages from overseas

Hi @imom

 

Are you with us on a pay as you go account?

 

Is your account EE, T-Mobile or Orange?

 

Also, where are you at the moment?

 

Leanne.

by imom Investigator
Investigator

Re: How to stop marketing messages from overseas

Hi, I'm PAYG using EE and currently in Malta (EU).

by
EE Community Support Team

Re: How to stop marketing messages from overseas

Thanks @imom

 

Does the message when you call advise you need credit to call this number?

 

Leanne.

by imom Investigator
Investigator

Re: How to stop marketing messages from overseas

Hi Leanne, no, there was no such message.

by
EE Community Support Team

Re: How to stop marketing messages from overseas

Thanks @imom

 

I have sent you a private message to get some details.

 

Leanne.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.