by weathermum79 Investigator
Investigator

How to set up roaming while already abroad

I am already abroad and have been unable to make calls or texts. How do I set up roaming? I can't text to 150 as have no service. 

5 REPLIES 5
by weathermum79 Investigator
Investigator

Re: How can I set up roaming when I'm already abroad?

I have the same issue. Please can you help? 

by Ace Contributor
Ace Contributor

Re: How to set up roaming while already abroad

Hi @weathermum79 you can turn your roaming on via my EE app or Web account.

Thanks 

by weathermum79 Investigator
Investigator

Re: How to set up roaming while already abroad

How?

On my account, it all looks fine but I haven't been able to connect to a
service since arriving on Saturday.
by
EE Community Support Team

Re: How to set up roaming while already abroad

Hi there @weathermum79

 

Welcome to the community 🙂

 

I hope you're having a fantastic holiday so far. 

 

You can ensure roaming is enabled on your My EE account by following these instructions:

 

Login to your My EE account > Menu > Manage Device > Roaming Abroad > This will show as ticked if roaming is active.

 

If this is already active I would recommend a manual network selection, please follow these steps to completed this:

 

iPhone – Settings > Mobile Data > Network Selection > Turn off Automatic

 

Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Finally if this does not resolve, I would ask you to try switch 4G off

 

Speak soon, 

 

Katie 🙂

 

by
EE Community Support Team

Re: How can I set up roaming when I'm already abroad?

Hi there @weathermum79

 

I have responded to your post in this thread :).

 

Katie

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