by ElMuercielago Investigator
Investigator

How to set up data roaming abroad in Germany?

Hello! I am already abroad in Germany but forgot to set up roaming before leaving the UK. Is there any way to do this? We are in a remote area and definitely need it ASAP! I have not been able to find out how to enable this in My EE.

 

Thank you!

 

5 REPLIES 5
by
EE Community Support Team

Re: How to set up data roaming abroad in Germany?

Morning @ElMuercielago

 

Thanks for coming here.

 

Are you with us on pay as you go or pay monthly?

 

If you have a pay monthly account can you follow the below steps?

 

If you log into your My EE account online go to Menu > Manage Device > Roaming Abroad and also Call Abroad and Premium rate> They will show as ticked if roaming and calling abroad is activated.

 

Can you activate both roaming and call abroad?

 

Let me know how you get on 🙂

 

Leanne.

 

by ElMuercielago Investigator
Investigator

Re: How to set up data roaming abroad in Germany?

I am currently on pay-as-you-go. When I go into into my manage device, all I see is 'unknown device' and then my number. There doesn't look to be any options to set up roaming or call abroad.

by
EE Community Support Team

Re: How to set up data roaming abroad in Germany?

Hi there @ElMuercielago

 

Thanks for getting back to us. 

 

Have you tried manually selecting another network?

 

iPhone – Settings > Mobile Data > Network Selection > Turn off Automatic

 

Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Speak soon, 

 

Katie 🙂

by ElMuercielago Investigator
Investigator

Re: How to set up data roaming abroad in Germany?

Yes I have tried to connect to annother network (in Germany it is Telekom) but it does not seem to be working. On my phone where the service is it has an E and a R! if that helps any. 

by
EE Community Support Team

Re: How to set up data roaming abroad in Germany?

Hi @ElMuercielago

 

I have sent you a private message for further information. 

 

Speak soon, 

 

Katie 🙂

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