by ooomanixooo Investigator
Investigator

How to activate roaming

Hi

 

i her roaming available on my business contract but cannot call 150, send texts or make calls.  Please can you activate roaming for me as it appears that needs to be done.  I wasn’t aware I had to turn it on as I already had it available on my account.

 

thanks

 

danny

 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: How to activate roaming

@ooomanixooo  You’ll need to contact EE via phone on 

+44 7953 966 250 

as there is no account access from here as this is a public forum. 

9 REPLIES 9
by Grand Master
Grand Master

Re: How to activate roaming

@ooomanixooo  if you have a signal showing on your device login to your online account and enable international and premium rate numbers. 

by ooomanixooo Investigator
Investigator

Re: How to activate roaming

Thanks, is that via the EE app or the web page?

by Grand Master
Grand Master

Re: How to activate roaming

@ooomanixooo  It should be in the app so you could try that also. 

by ooomanixooo Investigator
Investigator

Re: How to activate roaming

It says I cannot change some of the settings when I go to manage device, I assume that’s the right place?

by ooomanixooo Investigator
Investigator

Re: How to activate roaming

Is anyone from EE able to see this and potentially resolve?

by Grand Master
Grand Master
Solution

Re: How to activate roaming

@ooomanixooo  You’ll need to contact EE via phone on 

+44 7953 966 250 

as there is no account access from here as this is a public forum. 

by
EE Community Support Team

Re: How to activate roaming

Hi @ooomanixooo.

 

Welcome to the community.

 

If you would like to speak to our customer service team, they will have account access and be able to assist you with activating roaming. 

 

They will also be able to have a look at why your app is not working.

 

Jon

by ooomanixooo Investigator
Investigator

Re: How to activate roaming

Thanks, sorted by calling the team from another mobile.

by
EE Community Support Team

Re: How to activate roaming

Morning @ooomanixooo

 

Glad you got this sorted.

 

Have an amazing time 🙂

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