by Tanyapp
New Member

How to activate roaming while my sim is sim access

I'd like to activate the roaming service but my sim is still SIM access. What should I do? It could not use the internet while I am in EU.

My telephone number is ***********. Thanks

 

MOD EDIT [removed personal details from public forum]

1 SOLUTION

Accepted Solutions
by
EE Community Team
Solution

Re: How to activate roaming while my sim is sim access

Hi @Tanyapp,

 

Welcome to the community 🙂

 

Can you explain further what you mean when you say your SIM is still SIM access?

 

Do you have a pay monthly or pay as you go account with EE?

 

Are you in the UK at the moment?

 

You can check the Roaming status on your account In your My EE account online. If you go to Menu > Manage Device > Roaming Abroad and also Call Abroad and Premium rate> They will show as ticked if roaming and calling abroad is activated.

 

 

Alex 🙂

1 REPLY 1
by
EE Community Team
Solution

Re: How to activate roaming while my sim is sim access

Hi @Tanyapp,

 

Welcome to the community 🙂

 

Can you explain further what you mean when you say your SIM is still SIM access?

 

Do you have a pay monthly or pay as you go account with EE?

 

Are you in the UK at the moment?

 

You can check the Roaming status on your account In your My EE account online. If you go to Menu > Manage Device > Roaming Abroad and also Call Abroad and Premium rate> They will show as ticked if roaming and calling abroad is activated.

 

 

Alex 🙂

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