by magdarynek
Visitor

How to activate my pack from abroad?

I bought a new EE sim card but didn't activate it when I was in the UK. Then I bought a Talk &Text Pack online.

Now I am abroad and I cannot text, call or browse. When I try to call it says that the number is barred. How can I activate my sim card? Incoming calls are directed into a voicemail, and although I am active I receive a text that somebody tried to reach me. They can also text me, but I can't. 

I will be grateful if you help me.

 

1 REPLY 1
by
EE Community Support Team

Re: How to activate my pack from abroad?

Hi @magdarynek

 

Welcome to the community.

 

We can't guarantee that a SIM card not registered on the EE network in the UK will work abroad.

 

You could try manually connecting to a different local network operator:

 

Device type Actions
iPhone Settings > Mobile Data > Network Selection > Turn off Automatic
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Chris

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