by Gemma23
Visitor

How do set data roaming up when already in Europe?

Hi, I forgot to set up data roaming before I came to Italy and now it won’t let me text or call anyone. Had a message saying that I can use my plan as normal and checked my phone setting and data roaming is switched on! Can anyone help me? 

2 REPLIES 2
by Grand Master
Grand Master

Re: How do set data roaming up when already in Europe?

@Gemma23: In your MyEE under Manage Device allow Roaming and Call Abroad & Premium Rate. If it won't let you you will need to call EE. Use the landline nos. in my sig.

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by
EE Community Support Team

Re: How do set data roaming up when already in Europe?

Hello there @Gemma23

 

Thanks for coming here.

 

Has the advice from @XRaySpeX got your calls and texts working in Italy?

 

If not, can you try and connect to a network in the phone settings.

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Thanks. Leanne.

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