by Hayley47 Investigator
Investigator

How do i know if I've got the max plan

 
13 REPLIES 13
by Hayley47 Investigator
Investigator

Re: How do i know if I've got the max plan

So I took it out in January so does that mean I can't use itThanks

Sent from my Samsung Galaxy smartphone.
by Grand Master
Grand Master

Re: How do i know if I've got the max plan

Hi @Hayley47

 

Log into your EE app or online account and it will tell you.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Hayley47 Investigator
Investigator

Re: How do i know if I've got the max plan

Thanks not sure I have an online account but will take a look 

by Grand Master
Grand Master

Re: How do i know if I've got the max plan

If not, you can create 1 online.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Hayley47 Investigator
Investigator

Re: How do i know if I've got the max plan

Hi I've got the max plan does this mean I can use my data abroad with no extra charge 

by Hayley47 Investigator
Investigator

Re: How do i know if I've got the max plan

I've got the max plan does this mean I can use my data abroad with no extra charge 

by Grand Master
Grand Master

Re: How do i know if I've got the max plan

Yes, in the EU just like everyone else + in US, Canada, Mexico, Oz & NZ for Max Plan only.

 

But only up to 15 GB / month if you have more.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Hayley47 Investigator
Investigator

Re: How do i know if I've got the max plan

Thank you sorry to double check so I can use my phone in Mexico as long as I don't go over 15gb for free in the max plan 

Does this make sense 

by Grand Master
Grand Master

Re: How do i know if I've got the max plan

You may as long as it's no more than 15 GB in each billing month, if your normal allowance is > 15 GB.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Hayley47 Investigator
Investigator

Re: How do i know if I've got the max plan

Thank you so much 

by Grand Master
Grand Master

Re: How do i know if I've got the max plan

Thanks! You're welcome :)! Glad I could be of assistance.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: How do i know if I've got the max plan

Hi @Hayley47 and welcome to the community. 🙂

 

I see our community stars have answered your questions.

 

As long as your Max plan was taken out after 10th May 2017, you'll be able to use your allowances as discussed above.

 

Have an amazing time. 🙂

 

Chris 

by Hayley47 Investigator
Investigator

Re: How do i know if I've got the max plan

Thank you I just read it as 2018 not 2017 so I think we will be fine 

Thank you so much for all your help 

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