by Nadia5

How do I use my phone whilst on holiday

How do I use my roaming 

by Grand Master
Grand Master

Re: How do I use my phone whilst on holiday

Hi @Nadia5


Are you abroad now? 


If yes then log into your online account and activate the roaming and international calls option.


If you cannot do this then you will need to contact CS via online chat or another device.



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
EE Community Support Team

Re: How do I use my phone whilst on holiday

Good Morning @Nadia5


Thanks for coming to the community.


As @Northerner has advised you can activate this within your My EE account online.


You can check your roaming is activated by logging into your My EE account online and go to Menu > Manage Device > Roaming Abroad  and also Call abroad and Premium rate calls > They will show as ticked if roaming is activate. 


Let us know how you get on 🙂

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