21-07-2018 05:06 PM
i am unable to make any outgoing calls having just landed in Italy. Calls from Europe back to the Uk are included in my plan but I am being told they are currently blocked. How do I do undo this? Any help hugely appreciated!
21-07-2018 06:33 PM
@Salw249 You can use your allowance when in the EU it does mean that roaming or even international and premium rate numbers are enabled on your account.
Do you have a signal on the device? If you do then you need to login to your online account and enable international and premium rate numbers. If you don’t have a signal on your device you need to login to your online account and wait for a live chat window to pop up so you can request that to is enabled on your account.
22-07-2018 11:41 AM - edited 22-07-2018 11:41 AM
by Paulramsey68 a week ago