by Salw249
Visitor

How do I unblock outgoing calls from Europe? These should be included in my plan

i am unable to make any outgoing calls having just landed in Italy. Calls from Europe back to the Uk are included in my plan but I am being told they are currently blocked. How do I do undo this? Any help hugely appreciated!

2 REPLIES 2
by Grand Master
Grand Master

Re: How do I unblock outgoing calls from Europe? These should be included in my

@Salw249  You can use your allowance when in the EU it does mean that roaming or even international and premium rate numbers are enabled on your account. 

 

Do you have a signal on the device?  If you do then you need to login to your online account and enable international and premium rate numbers.  If you don’t have a signal on your device you need to login to your online account and wait for a live chat window to pop up so you can request that to is enabled on your account.  

by
EE Employee

Re: How do I unblock outgoing calls from Europe? These should be included in my

Hi @Salw249 and welcome to the community,

 

Have you managed to solve your issue following the advice given by @Chris_B?

 

If not please let us know and we will try to help further.

 

Many thanks,

 

Lee

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