by Sja1 Contributor
Contributor

How do I turn on roaming from abroad

I did not know I needed to turn on roaming before I left the uk, how do I activate it now as I have no signal to call or text

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: How do I turn on roaming from abroad

@Sja1 you will have to use airport, hotel or coffee shop Wi-Fi to make the changes in your My EE account. It's currently only doable in your browser My EE. Go to Device Settings in it. There are toggle switches to turn On and then to Save. Good luck. 

5 REPLIES 5
by Grand Master
Grand Master

Re: How do I turn on roaming from abroad

Try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

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by
EE Community Support Team

Re: How do I turn on roaming from abroad

Hi there @Sja1

 

Thanks for coming to the community.

 

If you can try the steps @XRaySpeX has provided to activate roaming on your account, let us know how you get on 🙂

 

Leanne.

by Profile closed
Not applicable
Solution

Re: How do I turn on roaming from abroad

@Sja1 you will have to use airport, hotel or coffee shop Wi-Fi to make the changes in your My EE account. It's currently only doable in your browser My EE. Go to Device Settings in it. There are toggle switches to turn On and then to Save. Good luck. 

by Sja1 Contributor
Contributor

Re: How do I turn on roaming from abroad

I have tried this but still nothing. Any other suggestions?

by
EE Community Support Team

Re: How do I turn on roaming from abroad

OK thanks, @Sja1

 

Could you try doing a manual network search please?:

 

Device type Steps
Apple Settings > Carrier > Toggle Automatic OFF
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Settings > Mobile Network > Network Selection > Tap on start manual search

 

Let us know how you get on.

 

Chris

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