by megkathjones
Explorer

How do I turn on data roaming when I'm already abroad?

Hi! I'm currently on holiday in Spain and hadn't been back since getting my EE contract so I assumed the roaming would turn on by itself! I'm a fool. Is there any way to turn it on whilst I'm here? 

Thank you! 

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: How do I turn on data roaming when I'm already abroad?

HI,

@megkathjones

Are you able to make calls and send text?

You can turn your roaming on clicking here Manage your device,

Login your my ee Web account and enable your roaming.

Thanks 

by
EE Community Support Team

Re: How do I turn on data roaming when I'm already abroad?

Hi @megkathjones

 

Welcome back to the community, I hope you're having a brilliant time in Spain so far. 🙂

 

Please follow @tahirmian's advice.

 

If you still cannot activate roaming, I recommend logging into your My EE account on your phone's browser (not the app) or a computer. Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip 🙂

 

Chris

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