by emilysw
New Member

How do I start my roam further pass. I am roaming in Canada, I am payg.

I had this conversation on the EE live chat:

xxxxx xxxxxxxxxx xxxxx: And how would I activate this?
Prakshay:

You're welcome, Sure I can activate it for you right away


xxxxx xxxxxxxxxx xxxxx: I leave tomorrow
Emily Spearpoint Walsh: So would it be possible to do it from then?
Prakshay:

Sure, I can activate it for you as it takes 24 hours to get activated 🙂


xxxxx xxxxxxxxxx xxxxx: Perfect
xxxxx xxxxxxxxxx xxxxx: Do I need to do anything?
Prakshay:

yes, I will quickly verify the account for you and help you with the Roam Further pass.

 

However now I am not able to use any of my texts or minutes or data. Help! 

 

[mod edit: please do not post personal information on the public board. Thanks!]

1 REPLY 1
by Grand Master
Grand Master

Re: How do I start my roam further pass. I am roaming in Canada, I am payg.

You can't have the Roam Further Pass on PAYG. It's only Available to new and existing Consumer and Small Business Customers on a Pay Monthly Plan or selected 12 month SIM only phone plans. The EE agent was talking thro' his hat 😞 .

 

You will have to pay the rates set out in https://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-costs/countries/canada . So make sure you are well topped-up.

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