by JDB1962
Visitor

How do I reconnect my phone abroad after it stopped working?

In France.

My phone was connecting at first.

Now it isn't, so I can't phone or text EE, but they only supply mobile or text numbers.

How do I ask to be reconnected?

1 REPLY 1
by
EE Community Support Team

Re: How do I reconnect my phone abroad after it stopped working?

Hi @JDB1962

 

I think that you may need to activate roaming.  That is potentially the problem.

 

Please see our Roaming with EE - What to do if you're having problems abroad support article.

 

Some of the hints, tips and tricks may help to get things working for you.

 

If not, please log in to your MYEE and await a live chat with an advisor.

 

Let us know how you get on.

 

Thanks

 

Richard

 

🙂

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