by Profile closed
Not applicable

Re: How do I log into http://EE.mobilebroadband?

You are welcome @bigd60springer Ok let us know how you get on later. 🙂

by bigd60springer Valued Contributor
Valued Contributor

Re: How do I log into http://EE.mobilebroadband?

I'm not trying to alter the router. EE have told me I need to activate the SIM, not the router, by checking "autoconnect when roaming"
by Grand Master
Grand Master

Re: How do I log into http://EE.mobilebroadband?

  1. If you have been using this SIM in the UK, it is already activated.
  2. You have already confirmed above that roaming is activated on the your MyEE account.
  3. So, the the only possible thing left to do is to enable data roaming. That can only be done on the device itself. not the SIM. This elusive phrase "autoconnect when roaming" that you were told can only mean that as @Profile closed suggested earlier.

So, yes, you should be altering the router providing it has a setting for that.

 

What model TP-Link mobile router is this?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by bigd60springer Valued Contributor
Valued Contributor

Re: How do I log into http://EE.mobilebroadband?

Hi, thanks again. In tplinkmifi dialup/data roaming is already set to ON
by Profile closed
Not applicable

Re: How do I log into http://EE.mobilebroadband?

Hello @bigd60springer if roaming has been enabled both on your account and the device then you should be ready to go. What exact error message do you get when you try to load a page? Can you access this link:

 

http://add-on.ee.co.uk

 

🙂

by Grand Master
Grand Master

Re: How do I log into http://EE.mobilebroadband?

I think all this is a red herring which stems from OP trying to access an EE router URL from a non-EE router. The EE router URL was given to OP by EE CS in mistaken belief that OP had an EE router as well as an EE SIM.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by bigd60springer Valued Contributor
Valued Contributor

Re: How do I log into http://EE.mobilebroadband?

OP?
by Grand Master
Grand Master

Re: How do I log into http://EE.mobilebroadband?

OP = Original Poster.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by bigd60springer Valued Contributor
Valued Contributor

Re: How do I log into http://EE.mobilebroadband?

I never get to load a page. When I try to connect to the internet the phone or tablet says "connected, no internet". TP link status page says "disconnected".
by
EE Community Support Team

Re: How do I log into http://EE.mobilebroadband?

Hi @bigd60springer

 

I understand @XRaySpeX and @Profile closed have offered some brilliant help here and may be able to offer some more.

 

If not, I recommend calling our customer service team again to double check everything on your account.

 

Chris

by bigd60springer Valued Contributor
Valued Contributor

Re: How do I log into http://EE.mobilebroadband?

Yes, very helpful comments, but nothing to date seems to work.
It appears this problem is not unique to myself as another member, also using EE data SIM and TP Link M7350 is having exactly the same problem.
by Profile closed
Not applicable

Re: How do I log into http://EE.mobilebroadband?

Hello @bigd60springer can you access the add on link posted above?

 

I have seen also another user not able to roam using their TP Link device yes but I can not find the thread. I will post it here if I do. 🙂

by bigd60springer Valued Contributor
Valued Contributor

Re: How do I log into http://EE.mobilebroadband?

Sorry @Profile closed, each time I have tried to respond it has taken me to your profile page.

I have not been able to connect to the add-on link you supplied. I spoke to EE again, who suggest I may need to hook up the TP M7350 to a computer in order to access http://ee.mobilebroadband. @XRaySpeX, who has also been very helpful, believes this to be a red herring, but EE assure me that being enabled for roaming does not guarantee automatic connection.

by Grand Master
Grand Master

Re: How do I log into http://EE.mobilebroadband?

http://ee.mobilebroadband, obviously an EE construct, is a local MBB URL that cannot possibly work on a TP-Link router. EE CS are only used to dealing with EE kit & mistakenly extrapolated it to others.

 

Didn't you hook up a PC to access http://192.168.0.1 or http://tplinkwifi.net (which is TP-Link's equivalent of http://ee.mobilebroadband )?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by bigd60springer Valued Contributor
Valued Contributor

Re: How do I log into http://EE.mobilebroadband?

I will leave it now until I return to the UK, but will let you all know how it pans out. Did others with the same problem find any answers?
by Grand Master
Grand Master

Re: How do I log into http://EE.mobilebroadband?

OK! When you get back to UK try browsing from a connected device to both http://tplinkwifi.net & http://ee.mobilebroadband and see which works & where they take you.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Profile closed
Not applicable

Re: How do I log into http://EE.mobilebroadband?

@XRaySpeX we have already established the device can be accessed through one of those links but it will not connect.

 

@bigd60springer try a manual network search under settings>dial up as mentioned on page 31 of the user manual:

 

http://static.tp-link.com/res/down/doc/M7350(EU)_V3_UG.pdf&ved=0ahUKEwjGmo2B7qTWAhVhJJoKHbwFA-oQFggl...

 

Do any networks show up? Can you connect to any?

 

You can also use page 30 to check you have the correct APN settings:

 

Profile name - EE

APN - everywhere

PDP type - IPv4

APN type - static

Username - eesecure

Password - secure

Authentication type - PAP

 

🙂

by Grand Master
Grand Master

Re: How do I log into http://EE.mobilebroadband?

@Profile closed: But not the other. It's a comparison, so it does matter! I wish to illustrate that it will be exactly the same in UK & that http://ee.mobilebroadband is a load of BS for a TP-Link. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Profile closed
Not applicable

Re: How do I log into http://EE.mobilebroadband?

Does not matter one of them did giving access.

 

Let me know how you get on with the above steps if you have the time @bigd60springer. 🙂

by bigd60springer Valued Contributor
Valued Contributor

Re: How do I log into http://EE.mobilebroadband?

Thought I'd try to resolve this issue whilst still in Spain as whatever I did when back in the UK would not be testable until I went abroad again.

Quick resume:-

I have TP Link M7350 and EE DATA SIM. Although I was assured by EE that I would be able to use roaming whilst in Spain this was not the case and no internet connection was possible. Several community members tried hard to help, but to no avail.

Latest situation:-

I called TP Link technical help in China on 00 86 755 2650 4400 at least 6 times and on each occasion was cut off within seconds. However, they called me back, listened to the issue and advised me that I needed an APN Number which could only be supplied by EE. 

So, I called EE again, for the nth time on 07953 966 250, explained the situation and was told there isn't an APN Number as such, but let's see what we can do.  The M7350 is not on their list of supported devices, so the agent went through every setting with me and we went back into tplinkmifi.net/Dial up/Create and made a new profile as follows;-

Profile name.                     Internet

PDP type.                           IPv4

APN.                                    Static

APN number.                      everywhere

Username.                          eesecure

Password.                           secure

Auth. type.                          CHAP

 

WORKED FIRST TIME. GENIUS! DON'T RECALL THE NAME OF THE AGENT, BUT A BIG THANKS TO HIM IF HE READS THIS POST.

 

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