by EmmaSh
Visitor

How do I lift the block to make texts and calls abroad?

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I have an iPhone 5s and am currently in Italy but I can't make any texts or calls because the block has not been lifted on my phone. Please help! 

2 REPLIES 2
by Grand Master
Grand Master

Re: How do I lift the block to make texts and calls abroad?

Hi, 

 

Did you make sure that roaming was activated? 

 

If not and you cannot set this up manually via your online account, then you will need to call CS on +44 (0) 7953 966 250 from another phone or use live chat via EE contract page. (click on the cross next to EE and the live chat function will be visible) this is available from 8 am UK time. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: How do I lift the block to make texts and calls abroad?

Morning @EmmaSh

 

Thanks for coming here.

 

If you are with us on an EE pay monthly account, log into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip 🙂

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