by James-maclaren

How do I get service in Berlin


EE Community Support Team

Re: How do I get service in Berlin

Hi @James-maclaren


Welcome to the community, I hope you're having a fantastic time in Germany so far.  🙂


Please check to make sure roaming is enabled in your My EE account:


Log in > tap Menu > tap Manage device


As long as your roaming is enabled, your phone should search for an available network.


If you still can't find a connection, please try a manual network search:


Device type Steps
Apple Settings > Carrier > Toggle Automatic OFF
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Settings > Mobile Network > Network Selection > Tap on start manual search


Let me know how you're getting on.





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