by Rez2107 Investigator
Investigator

How do I get roaming to use while I’m in Barbados, I’m originally from the UK

I didn’t think I’d need to use my phone whilst I was on holiday since I’m visiting family but I need to use my bank card and need to be able to receive texts messages, hoe do I get enable roaming for a short time while here?

5 REPLIES 5
by
EE Community Support Team

Re: How do I get roaming to use while I’m in Barbados, I’m originally from the U

Hi @Rez2107

 

Thank you for coming to see us in the EE community all the way from Barbados 🙂

 

Apart from the phone problem you are having, I hope you are having a nice vacation and the cocktails are flowing.

 

When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.

 

In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.

 

I know on this occasion, you were aware that you needed to do this.  I know it's not working at the moment for you.

 

However, we can help.

 

Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.

 

If none of the advice in the support article works, you may have an international bar present.  

 

This will need account access at this point.

 

If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.

 

If you can't access this, then please call customer services from an alternative landline or mobile.

 

Please let me know how you get on.

 

Cheers

 

Richard

 

Smiley Happy

 

 

by Rez2107 Investigator
Investigator

Re: How do I get roaming to use while I’m in Barbados, I’m originally from the U

Hey Richard.

Thank you for your response.
How exactly does the live chat work. The only contact I seem to be finding involves me making calls

S Thompson
by
EE Community Support Team

Re: How do I get roaming to use while I’m in Barbados, I’m originally from the U

Hi @Rez2107

 

If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.

 

What support is available in Live Chat?

• This service is for EE contract customers only
• The team are skilled in account management, billing and technical inquiries about your mobile phone
• We can also discuss your upgrade options with you - just log in to My EE

 

What does EE chat not yet support?


• Home Broadband, EE TV or landline inquiries
• Orange or T-Mobile customers
• Pay as you go customers
• Business accounts

 

Thanks 

 

Richard

 

🙂

by Rez2107 Investigator
Investigator

Re: How do I get roaming to use while I’m in Barbados, I’m originally from the U

Hmmm I’m gonna assume this feature isn’t available where I am because there’s nothing coming up for a live chat and I am definitely a pay monthly customer 

by
EE Community Support Team

Re: How do I get roaming to use while I’m in Barbados, I’m originally from the U

Hi @Rez2107

 

It will be available. 

 

Are you connected to WiFi?

 

It could be that there are no agents available at the moment, so please keep trying.

 

Thank you

 

Richard

 

🙂

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