by MikeJ1
Visitor

How do I get my phone to work in Iceland?

Hi there!

 

i have just arrived in iceland and my phone does not seem to connect at all with the local network? I cannot call/text/use my data as advertised on the website. EE’s online chat is also unavailable so I’m wondering if anyone can help me?

 

thank you!

2 REPLIES 2
by Grand Master
Grand Master

Re: How do I get my phone to work in Iceland?

@MikeJ1  Have you restarted the device since you got there ?  did you enable roaming on your account before you left the UK?  your allowance usage abroad still needs to have roaming enabled on your account as roaming is not part of your contract.

 

to use online chat you need to login to your online account and wait for the live chat window to pop up, it only pops up when a agent is free to chat.

by
EE Community Support Team

Re: How do I get my phone to work in Iceland?

Hi @MikeJ1

 

Welcome to the community. 🙂

 

In addition to @Chris_B's advice, please try the troubleshooting below too:

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search:-

 

Device type Steps
iPhone Settings > Carrier > Toggle Automatic OFF
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Settings > Mobile Network > Network Selection > Tap on start manual search

 

 

Please let me know if any of that works.

 

Chris

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