by HHHHH2727 Investigator
Investigator

How do I activate roaming from abroad

Did not activate roaming prior to trip and now in Italy and phone is not working.  Cannot text 150 as phone does not work.  Hoping someone can help.

4 REPLIES 4
by Grand Master
Grand Master

Re: How do I activate roaming from abroad

Hi @HHHHH2727 

 

There are many threads on this topic, if you had searched.

 

Log into your online account and then menu - Manage device, make sure you have activated roaming and international calls.

Or

From the MyEE app current usage - controls, activate use phone abroad and make international and premium calls

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: How do I activate roaming from abroad

Welcome to the community @HHHHH2727 

 

Thanks for coming here.

 

If you can try the steps @Northerner has provided and let us know how you get on?

 

Hope this gets your roaming working for you 🙂

 

Speak soon.

 

Leanne.

by HHHHH2727 Investigator
Investigator

Re: How do I activate roaming from abroad

Thank you but that is not the problem.  I am in Italy and that is the only phone I have.  Since I did not activate prior I cannot contact EE either by phone or texting 150.  Need to reach EE and request they activate roaming.  Thanks.

by
EE Community Support Team

Re: How do I activate roaming from abroad

Hi @HHHHH2727

 

Thanks for coming back to us.

 

Have you been able to log into your My EE account online and activate roaming?

 

Even if you have not done this before leaving the UK, the setting will show within your My EE.

 

Can you try this?

 

Leanne 🙂

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