by Gary769 Investigator
Investigator

How can i contact a technian trained in unlicking international call barred phon

My phone has got international call barring active and I can't cancel it as the passcodes don't work.

This is on a Samsung Galaxy S7.

I've just been chating to Samsung support, they say there is nothing they can do as it is a network issue.

4 REPLIES 4
by Grand Master
Grand Master

Re: How can i contact a technian trained in unlicking international call barred

@Gary769   You need to call customer services to request roaming and the international call bar to be lifted on your account.   Or you can log into your account and wait for live chat window to pop up you can use this to request this on your account the pop up will only show if an agent is free to chat. 

by Gary769 Investigator
Investigator

Re: How can i contact a technian trained in unlicking international call barred

I dont seem to have chat coming up and I can't ring as the phone is barred.

by Grand Master
Grand Master

Re: How can i contact a technian trained in unlicking international call barred

@Gary769

 

You can access live chat via EE contract page here, click on the + next to EE and there are two options. Chat is only available until 9pm UK time, it will be available again at 8am UK time tomorrow. 

 

Listed also are the international CS numbers you can use from another phone or land line. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: How can i contact a technian trained in unlicking international call barred

Good morning @Gary769

 

Welcome to the community.

 

Is the account with us on an EE personal contract?

 

I will see what we can do to help 🙂

 

Speak soon!

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