29-05-2017 06:04 PM
My phone has got international call barring active and I can't cancel it as the passcodes don't work.
This is on a Samsung Galaxy S7.
I've just been chating to Samsung support, they say there is nothing they can do as it is a network issue.
29-05-2017 06:53 PM
@Gary769 You need to call customer services to request roaming and the international call bar to be lifted on your account. Or you can log into your account and wait for live chat window to pop up you can use this to request this on your account the pop up will only show if an agent is free to chat.
29-05-2017 08:55 PM - edited 29-05-2017 08:57 PM
You can access live chat via EE contract page here, click on the + next to EE and there are two options. Chat is only available until 9pm UK time, it will be available again at 8am UK time tomorrow.
Listed also are the international CS numbers you can use from another phone or land line.