by Colindougall Investigator
Investigator

How can I set up roaming if I can't call

I am in France and having recently upgraded my phone, I now have no access to roaming and no message etc from ee. There is no live chat and the customer service numbers do not work from my wife's phone (same phone, same 4gee, but it is ok for some reason).

Any ideas?

8 REPLIES 8
by stuartscott1986
Explorer

Re: How can I set up roaming if I can't call

Hi there. Sorry but I have just arrived in Portugal and I have no service. I have a 4GEE plan so I thought it would just work, my mistake.

 

Can someone please advise me on how to solve this when I can't access live chat and can't phone... basically can someone from EE help me?

by
EE Community Support Team

Re: How can I set up roaming if I can't call

Hello there @Colindougall.

 

Thanks for coming here for help.

 

Are you on an EE personal contract with us?

 

Do any networks show available in the device settings?

 

Speak soon 🙂

by
EE Community Support Team

Re: How can I set up roaming if I can't call

Morning @stuartscott1986.

 

Thanks for posting on the community.

 

Is your account an EE personal contract?

 

Speak soon 🙂

by stuartscott1986
Explorer

Re: How can I set up roaming if I can't call

Yes it is a personal contract.

Sent from my iPhone
by
EE Community Support Team

Re: How can I set up roaming if I can't call

Great thanks @stuartscott1986.

 

Thanks for coming back to me.

 

I have sent you a private message on here with a link to the chat team.

 

They can get this looked into for you.

 

Thanks, Leanne 🙂

by Colindougall Investigator
Investigator

Re: How can I set up roaming if I can't call

Yes. It is a personal contract.

by Colindougall Investigator
Investigator

Re: How can I set up roaming if I can't call

...and there are no networks showing. My wife has the same handset and the same contract and she is able to use hers automatically. This is the first time I have used roaming since my service was switched to 4GEE with this new handset (from Orange on the last contract / handset on this number). I used the old handset with no problems.

by
EE Community Support Team

Re: How can I set up roaming if I can't call

Great thanks @Colindougall

 

Thanks for getting back to us.

 

I have sent you a private message on here with a link to the chat team.

 

They can get this looked into for you.

 

Thanks

 

Richard

 

🙂

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