07-04-2017 10:41 AM
I am currently in France and I'm unable to make calls or send texts. Texts simply don't send and when I attempt to make a call it just hangs up immediately.
I have turned data data off but roaming is on.
Any my advice on how to resolve this problem would be much appreciated.
07-04-2017 11:10 AM
Good Morning @Colm1604
Welcome to the EE Community!
It sounds like your International Bar may still be active.
Are you a personal EE customer?
If so tap EE on the get in touch page and there's an option for live chat.
If you're a business or pay as you go customer you'll need to call customer services from another phone.
Let me know if you need anything else.
Have a lovely time in France!
Thanks - Karen.
07-04-2017 12:05 PM
Yes i'm an EE personal customer on a contract. Whenever I go to the get in touch section there is no option for live chat. Please advise.