by Colm1604
Explorer

How can I make calls abroad?

I am currently in France and I'm unable to make calls or send texts. Texts simply don't send and when I attempt to make a call it just hangs up immediately. 

 

I have turned data data off but roaming is on. 

 

Any my advice on how to resolve this problem would be much appreciated.

3 REPLIES 3
by
EE Employee

Re: How can I make calls abroad?

Good Morning @Colm1604

 

Welcome to the EE Community! Smiley Happy

 

It sounds like your International Bar may still be active.

 

Are you a personal EE customer?

 

If so tap EE on the get in touch page and there's an option for live chat.

 

If you're a business or pay as you go customer you'll need to call customer services from another phone.

 

Let me know if you need anything else.

 

Have a lovely time in France!

 

Thanks - Karen. Smiley Happy

by Colm1604
Explorer

Re: How can I make calls abroad?

Hi there,

 

Yes i'm an EE personal customer on a contract. Whenever I go to the get in touch section there is no option for live chat. Please advise.

 

Thanks

by
EE Community Support Team

Re: How can I make calls abroad?

Hello there @Colm1604.

 

If the chat option is not showing you would need to give us a call.

 

You can contact us from another line to get this looked into.

 

Thanks very much.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.