by Colm1604

How can I make calls abroad?

I am currently in France and I'm unable to make calls or send texts. Texts simply don't send and when I attempt to make a call it just hangs up immediately. 


I have turned data data off but roaming is on. 


Any my advice on how to resolve this problem would be much appreciated.

EE Employee

Re: How can I make calls abroad?

Good Morning @Colm1604


Welcome to the EE Community! Smiley Happy


It sounds like your International Bar may still be active.


Are you a personal EE customer?


If so tap EE on the get in touch page and there's an option for live chat.


If you're a business or pay as you go customer you'll need to call customer services from another phone.


Let me know if you need anything else.


Have a lovely time in France!


Thanks - Karen. Smiley Happy

by Colm1604

Re: How can I make calls abroad?

Hi there,


Yes i'm an EE personal customer on a contract. Whenever I go to the get in touch section there is no option for live chat. Please advise.



EE Community Support Team

Re: How can I make calls abroad?

Hello there @Colm1604.


If the chat option is not showing you would need to give us a call.


You can contact us from another line to get this looked into.


Thanks very much.

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