by Benh1234 Investigator
Investigator

How can I get on live chat.

What can I find live chat? I am abroad and need to contact somebody that isn’t a phone number. Do they purposely make it impossible to find?

6 REPLIES 6
by Grand Master
Grand Master

Re: How can I get on live chat.

Hi, 

 

It's on EE contact us page, and is accessible via your app or online account.

 

Its hardly hidden. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Benh1234 Investigator
Investigator

Re: How can I get on live chat.

I’ve every time I do that it logs me out and says it’s only available to
monthly pay customers etc which I am.
by
EE Community Support Team

Re: How can I get on live chat.

Hi @Benh1234,

 

Welcome to the EE Community.

 

Are you using an EE, Orange or T-Mobile plan?

 

Thanks

 

James

by Benh1234 Investigator
Investigator

Re: How can I get on live chat.

I’m on an Ee plan. It’s not letting me use my travel plan (500mb daily) instead I’m getting charged for 50mb. I paid for that and used up the whole of the data looking for live chat

by
EE Community Support Team

Re: How can I get on live chat.

Hi @Benh1234,

 

If you are overseas you can access live chat by logging into My EE.

 

You will see a pop up offering the opportunity to chat as soon as an agent becomes available.

 

Thanks

 

James

by Ace Contributor
Ace Contributor

Re: How can I get on live chat.

What country are you in @Benh1234? Does the travel pass show up as an add on in MyEE?

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