by Gary769 Investigator
Investigator

How can I get my phone un blocked for ringing UK While in Italy

I'm on holiday in Italy trying to ring home but get a message.  You have call blocking enabled.  How do I cancel this. 

As this is the second time this has happened. 

I rang EE when I got Home last time they said there wouldn't be a problem again. WRONG

4 REPLIES 4
by Grand Master
Grand Master

Re: How can I get my phone un blocked for ringing UK While in Italy

Hi, 

 

You mean roaming. If you have upgraded since the call you refer to,  then it's likely you need to activate roaming again. 

 

If you are an EE pay monthly customer you can use the live chat function under EE section on the contact us page here. They should be available from 8 am UK time tomorrow. 

 

Please also ensure roaming is activated on your phone under network settings. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Employee

Re: How can I get my phone un blocked for ringing UK While in Italy

Hi @Gary769 and welcome to the community.

 

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using format of 00447*********

 

Also, please let me know If you are using an EE personal or business account?

 

Many thanks,

 

Lee

 

 

by Gary769 Investigator
Investigator

Re: How can I get my phone un blocked for ringing UK While in Italy

Hi Lee
I have got roaming enabled
And I specifically had a roaming add on because I have had this problem for the last three years while on holiday in Italy.
But looking on thr csll barring international calls is on and I can't cancel it as I don't know the password all my usuall passwords fail.
Any help would be appreciated.

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by
EE Employee

Re: How can I get my phone un blocked for ringing UK While in Italy

Hi @Gary769

 

Please let me know the answers to my above question, in order to allow me to assist.

 

Many thanks,

 

Lee

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