@Jenny12 Login to your EE account and enable roaming. You’ll also need to enable call abroad and premium rate numbers, then restart the device.
Hi there @Jenny12
Thanks for coming to the community from France hope you're having a lovely time.
Log into your My EE account online go to Menu > Manage Device > Roaming Abroad and also Call Abroad and Premium rate> They will show as ticked if roaming and calling abroad is activated.
Can you activate these within your My EE account?
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