by jools2702
New Member

How can I cancel travel data pass

Husband bought Tavel data pass while cruising but it's not working, saying there's a spend cap and blocked some services. How does he cancel it, no internet connection at all

2 REPLIES 2
by Grand Master
Grand Master

Re: How can I cancel travel data pass

@jools2702   When on a ship you are using the maritime network and will be charged according to their rates, EEs add-ons are no good for this as they are for land based networks.   To cancel it you’ll need to call customer services but you’ve purchased it so you’ll still need to pay for it.  

by
EE Community Support Team

Re: How can I cancel travel data pass

Hi @jools2702 

 

Welcome to the community. 🙂

 

Are you stopping off anywhere on your cruise? It may work better once you're on solid land.

 

Chris

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