by luxpaterson
New Member

How can I call from the EU?

I can’t make calls abroad and I also can’t get hold of EE via phone due to that! Please help!

2 REPLIES 2
by Grand Master
Grand Master

Re: How can I call from the EU?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

PAYG is auto enabled for roaming. You don't need to & can't do any of the above.

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by
EE Community Support Team

Re: How can I call from the EU?

Good Morning @luxpaterson

 

Welcome to the community.

 

Can you try the steps @XRaySpeX has provided, and let us know if this activates your calls and texts?

 

Hope to hear back from you soon 🙂

 

Leanne.

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