19-01-2018 06:19 AM - edited 19-01-2018 06:25 AM
Max plans don’t include roaming in Hong Kong unfortunately.
Max plans only include roaming outside the EU in the USA, Canada, Mexico, Australia and New Zealand.
He will need to use add-ons or pay out of allowance for any roaming in Hong Kong.
If roaming is not working at all, you will need to make sure roamin is enabled on his EE account by phoning EE.
19-01-2018 09:48 AM - edited 19-01-2018 09:48 AM
Welcome to the community.
@Profile closed is absolutely correct that Max plans do not cover roaming in Hong Kong.
You can find the prices for calls, texts and data add-ons for Hong Kong on our roaming tool.
If your son is having problems connecting and roaming is already activated, I recommend following the troubleshooting below:-
Try re-booting the device
Try turning 4G off in ‘settings’
Perform a manual network search:-
Please let me know if any of that works.