by datam
New Member

Hong kong coverage

Hi I upgraded my son's contract to cover Hong kong and New Zealand yet he tells me it's not working? 

2 REPLIES 2
by Profile closed
Not applicable

Re: Hong kong coverage

Max plans don’t include roaming in Hong Kong unfortunately.

 

Max plans only include roaming outside the EU in the USA, Canada, Mexico, Australia and New Zealand.

 

He will need to use add-ons or pay out of allowance for any roaming in Hong Kong.

 

If roaming is not working at all, you will need to make sure roamin is enabled on his EE account by phoning EE.

by
EE Community Support Team

Re: Hong kong coverage

Hi @datam

 

Welcome to the community.

 

@Profile closed is absolutely correct that Max plans do not cover roaming in Hong Kong.

 

You can find the prices for calls, texts and data add-ons for Hong Kong on our roaming tool.

 

If your son is having problems connecting and roaming is already activated, I recommend following the troubleshooting below:-

 

Try re-booting the device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Please let me know if any of that works.

 

Chris

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.