10-12-2017 10:57 AM
10-12-2017 11:07 AM
@Sharano1568: Did they activate roaming on their MyEE a/c before they left? Presumably not. Having a roaming allowance does not auto enable it. They may still be able to in their online a/c under Manage Devices. If not, they will need to call EE. Use the landline nos. in my sig.
10-12-2017 11:28 AM
10-12-2017 01:25 PM
Hi @Sharano1568 and welcome to the community.
Please can I ask you to get them to do the following:
Please may I get you to perform a manual network search and choose a network other than what you are on.
Please also can I get you to try and dial a friend or family member using format of 00447********* and try using data.
Did this work?