by Sharano1568
Explorer

Hiya parents are now in Spain and cannot message or fone from there fone Help

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Hi parents are In Spain and they cannot call or text anyone else having a problem

3 REPLIES 3
by Grand Master
Grand Master

Re: Hiya parents are now in Spain and cannot message or fone from there fone Hel

@Sharano1568: Did they activate roaming on their MyEE a/c before they left? Presumably not. Having a roaming allowance does not auto enable it. They may still be able to in their online a/c under Manage Devices. If not, they will need to call EE. Use the landline nos. in my sig.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by Sharano1568
Explorer

Re: Hiya parents are now in Spain and cannot message or fone from there fone Hel

Spoke to an EE advisor before they left so all was suppose to be in place
...... guess not I’ll try and sort it this end grrrrrrr
by
EE Employee

Re: Hiya parents are now in Spain and cannot message or fone from there fone Hel

Hi @Sharano1568 and welcome to the community.

 

Please can I ask you to get them to do the following:

 

Please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

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