by Salrah0989
New Member

Hiya i am in france and my phone want work

Hiya can you help i am in france trying to make calls and internet and its says that i cant due to call barring so tryed to turn it on and i dont know the password can u help 

2 REPLIES 2
by Grand Master
Grand Master

Re: Hiya i am in france and my phone want work

@Salrah0989  Do you have a signal showing on the device.?  If you do login to your online account and enable international and premium rate numbers,  if you don’t have a signal login to your online account and wait for a live chat window to pop up so you can chat to customer services to get roaming enabled on your account. 

by
EE Community Support Team

Re: Hiya i am in france and my phone want work

Good Morning @Salrah0989

 

Welcome to the community.

 

That's great advice from @Chris_B

 

If you log into your My EE account online

 

Then go to Menu > Manage Device > Call Abroad and Premium Rate > This will need to show as ticked for you to use your phone in France.

 

Let us know how you get on 🙂

 

Leanne.

 

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