by adelehappy
Explorer

Hi there I’m currently in Greece Corfu and my phone will not let me make calls

 
5 REPLIES 5
by Grand Master
Grand Master

Re: Hi there I’m currently in Greece Corfu and my phone will not let me make cal

@adelehappy    Login to your online EE account and make sure call abroad and premium rate numbers is enabled 

by adelehappy
Explorer

Re: Hi there I’m currently in Greece Corfu and my phone will not let me make cal

I’m also unable to contact EE from my mobile in Greece.it says sorry you cannot call from this mobile

Sent from my iPhone
by
EE Community Support Team

Re: Hi there I’m currently in Greece Corfu and my phone will not let me make cal

Hi @adelehappy

 

Thanks for coming here.

 

Are you able to receive calls?

 

If you're a pay monthly customer, can you check your roaming status by logging into your My EE account online > go to Menu > Manage Device > Roaming Abroad and also Call Abroad and Premium Rate >This will show as ticked if roaming is activated.

 

Can you activate these settings?

 

Hope you are having a lovely time in Corfu 🙂

 

Leanne.

 

 

by adelehappy
Explorer

Re: Hi there I’m currently in Greece Corfu and my phone will not let me make cal

I can’t find that in settings via the app and unable to ring EE not sure about receiving calls
Internet and messaging is working
And thanks it’s lovely in Corfu 😊

Sent from my iPhone
by
EE Community Support Team

Re: Hi there I’m currently in Greece Corfu and my phone will not let me make cal

Hi @adelehappy

 

If you can log into your My EE online instead of the app.

 

You will find the settings you need in there 🙂

 

Let me know how you get on.

 

Leanne.

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