30-07-2019 01:59 PM
Hi there, How I can top up by voucher a pay as you go Sim card from aboard ?
30-07-2019 02:07 PM - edited 30-07-2019 02:08 PM
There’s 3 methods!
1, log in to My EE and go to Menu > Top up.
2, call +44 7953 966 250 and top up using a credit or debit card.
3, call our overseas top up line on 360 from your EEphone.
This information was found here: https://ee.co.uk/help/help-new/roaming-and-international/using-your-device-abroad/how-do-i-top-up-ab...
hope i I helped you 🙂
30-07-2019 02:08 PM
Do you have the voucher? If so, text 150 with VO then a space and then the 16-digit voucher number.
30-07-2019 02:10 PM
No, you can't text 150 from abroad. You need to actually dial 360 to top-up.
30-07-2019 02:13 PM
@SoRo : I believe that you can text 150 from within the EU, if that's where the OP is.
30-07-2019 02:15 PM - edited 30-07-2019 02:16 PM
Hm, if you say so. From reading from other pages to make sure my research is accurate, you’ll find 360 along with my other methods should be accurate and safe to do so.
So to answer this topic, there is a few methods you can choose. I’m not going to debate.
have a nice day on abroad!!
30-07-2019 02:43 PM
@SoRo : Yes, I know about 360 but the OP specifically asked about vouchers & that is what I'm addressing.
30-07-2019 06:01 PM
Thank you to all for the info, I have texted 150 with VO and 16 digits and is not working, can someone help me please?
30-07-2019 06:20 PM
I'm sorry Soro, but I have tried all 3 options and it doesn't work, the problem is that I cannot receive any txt's or phone calls on my number, I think is expired?? I see on the number the network from this country but I cannot receive any phone calls and txts?
30-07-2019 06:29 PM
That is a bit strange considering the numbers are free text/call as it’s EE service. When you text for the VO, did the messages come through ?
30-07-2019 06:32 PM
Yes is very strange, the messages with VO didn't come through, When I try to call or send a txt is dead everything, but the network from this country appears on my phone.
30-07-2019 06:38 PM
Give me a moment, calling a friend who is in abroad, I remember she told me she used ee voucher
30-07-2019 06:52 PM
When did you last use it for a chargeable action? Sounds like it may have gone into hibernation.
30-07-2019 07:04 PM - edited 30-07-2019 07:06 PM
So, try VO + 16 numbers to 150, and dialling 150 and going through the options.
My friend said:
The way I finally got my credit was to go through the options on 150 until I got to speak to a nice lady who agreed to credit my voucher manually. (After telling me again how to send the VO text!) She also promised not to charge me for the call!
So, perhaps try this?
if none work, then perhaps log in to EE, and top up via card.
30-07-2019 08:08 PM
I have charged the number a few months ago and yes I think that the number is off, I cannot call or txt 150 as the number is off, also I cannot register online on My EE as I cannot receive the confirmation code to register. What should I do now to recover my number?
30-07-2019 08:10 PM
Try calling the Freephone no. in my sig over Skype.
30-07-2019 08:33 PM
I would recommend to try to get in touch with EE, to find out the issue with the number thing, I just say, it’s a bit odd
30-07-2019 09:39 PM
Will do that, do you know if they have a Live Chat team? And many thanks for your help.Kind Regards
30-07-2019 09:43 PM - edited 30-07-2019 09:45 PM
Live Chat is not available to PAYG.
Thanks! You're welcome :)! Glad I could be of assistance.